Support & Help Centre

FnG Quantum Bot · Last updated: February 2026

Welcome to FnG Quantum Bot support. This page tells you exactly how to get help, what to expect, and answers to the most common questions. We aim to respond to every enquiry within 1 working day.

Contact Us

Email Support Response within 1 business day

rushiparikh@gmail.com

Please include your registered email address and a clear description of the issue. Screenshots are very helpful for visual bugs.

In-App Feedback

The fastest way to report a bug or request a feature is directly from inside the app:

Open the FnG Quantum Bot app
Tap the Settings tab (bottom right)
Tap "Spotted a bug? Tell us"
Describe the issue — your app version and device are sent automatically

Frequently Asked Questions

How do I sign in?

Use the email address and password provided to you when your account was created. If you forgot your password, tap "Forgot Password?" on the sign-in screen to receive a reset link.

I never received my account credentials. What do I do?

Account access is provided manually after your membership is set up. Please email rushiparikh@gmail.com with your full name and the email you registered with. We'll send your access details within one working day.

The app shows a blank screen on launch — how do I fix it?

Force-quit the app and reopen it. If the issue persists, try uninstalling and reinstalling. If still unresolved, please email us with your device model and iOS/Android version.

Push notifications are not arriving. How do I enable them?

Open Settings → Notifications → FnG Quantum Bot on your device and ensure notifications are Allowed. Inside the app, go to Settings → Notifications and confirm the toggle is on. If notifications still don't arrive, email us and we can check your push registration on our end.

My P&L numbers look incorrect — who do I contact?

Please email us with: (1) the ticker symbol, (2) the date the trade was opened/closed, and (3) what you expect the correct value to be. Screenshots of the trade detail page help us diagnose quickly.

Can I use the app on multiple devices?

Yes. Sign in with the same email and password on each device. Your portfolio, journal, and preferences sync automatically.

How do I delete my account?

Open the app → Settings tab → scroll to "Delete My Account". Tap and confirm. Full instructions are available on our Account Deletion page.

Is FnG Quantum Bot financial advice?

No. FnG Quantum Bot is a trade journal and educational tracking tool. All trade content is illustrative and educational only. Past performance does not guarantee future results. Always conduct your own research and consult a licensed financial advisor before making investment decisions.

Where can I read your Privacy Policy and Terms?

Business Hours

Email support is monitored Monday to Friday, 9am – 6pm UK time (GMT/BST). Enquiries received outside these hours are responded to on the next working day.

Reporting Security Issues

If you believe you have found a security vulnerability, please email rushiparikh@gmail.com with the subject line "Security Issue". We take security reports seriously and aim to acknowledge them within 24 hours.